FAQ & Delivery

A gift that tastes this good deserves to be delivered as quickly as possible!

When is my jar dispatched?

Our lolly-loving team work hard to customise and dispatch your personalised gift jar within 24 hours.

How much is delivery and how long does it take to be delivered?

We offer FREE Deliver on all orders. If you'd like the fastest courier possible, this can be selected at checkout for extra charge. Depending on the delivery service you select, the courier times are estimated as below:

Brisbane 1-2 days 

Sydney: 2 days 

Melbourne: 3 days 

Adelaide 3 days 

Perth 2-5 days 

All other areas (including outer city) 2-6 days

Will I receive delivery confirmation?


Yes, you will be able to track when your gift is delivered. A copy of the consignment number will be emailed to your email supplied at checkout. Please check your junk/spam folder if you have not received your tracking details.

Can I choose a delivery day?

Yes, you can choose a delivery day for your customised jar however this is done on a best efforts basis only due to the courier times being outside of our control. We can often ‘time’ the despatch of the jars based on our previous experience with each courier however its best to leave an extra day just in case there are any delays. We can’t guarantee exact timings however we can usually get them right in 95% of deliveries.

i.e. If you would like a delivery made on a Friday to Sydney, please order by Wednesday at the latest.

** Add this to the Notes section at checkout.

What time will my gift arrive?

Deliveries will arrive at business addresses by 5.00pm and residential addresses by 7.00pm Monday to Friday. Please note we cannot specify a time of day for delivery on our courier services.

What if my recipient is not at home?

We recommend that someone will be home to accept the delivery however if no one is home our couriers will leave a card for the recipient to pick up/organise redelivery however they have Authority To Leave if the recipient is not there. They will leave your gift in a safe place so please let us know if you do not want this and there may be an additional charge.

Can I send Lolly Mail anywhere in Australia?

Yes, the Lolly Mail couriers deliver our Personalised Lolly Jars Australia wide. Some rural addresses will be delivered to the local depot.

How will my Lolly Mail come presented?

Your Personalised Lolly Gift will come packed in a reinforced cardboard delivery box and wrapped in bubble wrap for safe transit.

What if the wrong address is supplied for delivery?

Ensuring that the full and correct street address is provided for delivery is your responsibility, including any business names and hospital wards where applicable. If your gift is delivered to the wrong address due to incorrect or insufficient details being supplied, an additional delivery charge may apply to redirect/redeliver the gift and may also cause delay in delivery.

Do you deliver to PO Boxes?

No, our couriers do not deliver to PO Boxes.

Sometimes it may not always be possible to send your edible gifts via courier and will require normal Australia Post services.

Terms

A lolly pod jar must be purchased in order to receive the 8 complimentary scoops of lollies.

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