A gift that tastes this sweet deserves to be delivered as quickly as possible!
FREE Standard Delivery with all orders
We like to keep things sweet here at Lolly Mail so we've included FREE Standard Shipping with all orders. We also know that sometimes you need a gift in a hurry. Forgot her birthday? Need to get a gift to a hospital asap?
We offer National Next Day Delivery at checkout for $15 flat fee to make sure your gift gets on its way asap.
Next Day Delivery guarantees next day shipping (orders must be received by 11am) - please see Australia post guidelines for details.
When is my jar dispatched?
Our lolly-loving team work hard to customise and dispatch your personalised gift jar within 24 hours. Our jars are packed fresh to ensure freshness on delivery so please allow a day for us to dispatch your sweet gift!
How much is delivery?
We offer FREE standard delivery on all orders. Express courier delivery is available on checkout depending on the delivery location.
How long does it take for my gift to be delivered?
Depending on the delivery service you select, the courier times are estimated as below:
Brisbane 1-2 days
Sydney: 2 days
Melbourne: 3 days
Adelaide 3 days
Perth 2-5 days
All other areas (including outer city) 2-6 days
Will I receive delivery confirmation?
Yes, you will be able to track when your gift is delivered. A copy of the consignment number will be emailed to your email supplied at checkout. Please check your junk/spam folder if you have not received your tracking details.
Can I choose a delivery day?
Yes, you can choose a delivery day for your gift delivery however this is done on a best efforts basis only due to the courier times being outside of our control. We can often 'time’ the despatch of the jars based on our previous experience with each courier however its best to leave an extra day just in case there are any delays.
We can’t guarantee exact timings however we get them right in 95% of deliveries.
i.e. If you would like a delivery made on a Friday to Sydney, please order by Wednesday at the latest.
** Add your preferred delivery date to the delivery selector section at checkout.
What time will my gift arrive?
Deliveries will arrive at business addresses by 5.00pm and residential addresses by 7.00pm Monday to Friday. Please note we cannot specify a time of day for delivery on our courier services.
What if my recipient is not at home?
We recommend that someone will be home to accept the delivery to avoid any chocolates being left outside or in the heat and get a little sticky. However if no one is home our couriers will leave a card for the recipient to pick up/organise redelivery however they have Authority To Leave if the recipient is not there. They will leave your gift in a safe place so please let us know if you do not want this and there may be an additional charge.
Can I send Lolly Mail anywhere in Australia?
Yes, the Lolly Mail couriers deliver our Personalised Lolly Jars Australia wide. Some rural addresses will be delivered to the local depot.
How will my Loll Mail come presented?
Your Lolly Mail will arrive by courier (or alternative delivery partners if requested) in a beautifully colourful Lolly Mail branded box.
What if the wrong address is supplied for delivery?
Ensuring that the full and correct street address is provided for delivery is your responsibility, including any business names and hospital wards where applicable. If your gift is delivered to the wrong address due to incorrect or insufficient details being supplied, an additional delivery charge may apply to redirect/redeliver the gift and may also cause delay in delivery.
Do you deliver to PO Boxes?
Yes, however please note that PO Boxes require standard Australia Post shipping. Our couriers unfortunately are unable to deliver to PO Boxes.
How do i get the 4 scoops of lollies?
A Lolly Mail lolly jar must be purchased in order to receive the 4 scoops of lollies and complimentary gift card.